Technicians
If a member of your staff has to work alone on, or away from your premises as part of their job, It is your responsibility to ensure that these members of staff are not placed at any extra risk as a result of their job role, and may not be covered under your insurance policy.
Securitay provide lone worker monitoring services for many situations where the member of staff is working alone. He/she checks in to Securitay Control Centre on an automated check call system, Controllers are alerted to missed calls and a mutually agreed action plan is put in motion. This includes attending out of hours alarm activations
Through our Lone Worker “Check Call” System. In addition, Securitay provides back up through Geo-fence location software covering all, even remote areas with rapid response.
History; An IT company based in Aberdeen has a technician John that is required to work alone at night in a client’s premises. The clients H&S officer asked what procedures were in place for John in case of accident/emergency? The IT company did not have a 24 hour operation so there would not be anyone to monitor John or for him to contact out with normal working hours.
Solution; Securitay has set up a lone worker monitoring service for John or any other technicians. The IT company email John’s maintenance schedule for the coming month, Securitay enter this in the automated system and schedule checks calls. John checks in at agreed start time and then hourly until agreed finish time. There is a 10 minute window for John to check in. If John misses a “check call” it will automatically alert our 24/7 duty controller and an agreed escalation plan is put into motion. Agreed passwords and duress codes are put in place to ensure authenticity, of caller.